QUESTIONS?

Who qualifies for Double Up Oklahoma (DUO)?

It’s easy! Anyone receiving SNAP benefits is automatically eligible – if you have an Oklahoma SNAP EBT card, you can use this program at participating locations.

At farmers markets, what can I buy with Double Up Oklahoma (DUO) tokens?

Double Up Oklahoma (DUO) tokens can only be used to purchase fruits, vegetables, and herbs that are fresh, frozen, canned, or dried with no added salt, sugar, oil, or fat; and plants that grow food.

Can I redeem Double Up Oklahoma (DUO) tokens earned at one farmers market at a different farmers market?

Yes. Double Up Oklahoma (DUO) tokens can be redeemed at any participating farmers market.

Can I redeem Double Up Oklahoma (DUO) tokens earned at a farmers market at a participating grocery store?

No. Double Up Oklahoma (DUO) tokens must be redeemed at a participating farmers market.

How do I get Double Up Oklahoma (DUO) tokens?

At most participating farmers markets, Double Up Oklahoma (DUO) works through tokens. Before shopping, SNAP customers should go to the information booth, where market staff can help you get started.

What can I buy with Double Up Oklahoma (DUO) Bucks?

At participating grocery stores, Double Up Oklahoma (DUO) Bucks can only be used to purchase fresh fruits, vegetables, and herbs.

Frozen, canned, or dried fruits and vegetables are not eligible for DUO Bucks at participating grocery stores.

How do I get Double Up Oklahoma (DUO) Bucks?

At participating grocery stores, Double Up Oklahoma works through DUO Bucks, which are either vouchers that look like a coupon that prints after your receipt, or added to a loyalty account. Check store for details.

Can I redeem Double Up Oklahoma (DUO) Bucks earned at a grocery store at a different participating grocery store, or farmers market?

Each retail chain functions a bit differently, so we encourage you to redeem what you earn back at the same store. Please ask the customer service representative at your local participating store for more information on how Double Up Oklahoma works in their chain of participating stores.

Can I use more than one Double Up Oklahoma (DUO) voucher at a time?

Yes. As long as the DUO Bucks voucher has not expired you can use as many DUO Bucks per transaction as you would like.

What if I lose my Double Up Oklahoma (DUO) Voucher?

Unfortunately, we cannot replace lost or faded DUO Buck vouchers. Make sure to keep your DUO Bucks somewhere safe and out of the heat since heat can affect thermal paper vouchers.

Do my Double Up Oklahoma (DUO) Bucks expire?

Double Up Oklahoma (DUO) Bucks are good for 60 days from the day you earn them.

What happens if I use my Double Up Oklahoma (DUO) Bucks but don’t spend the entire amount?

If you use Double Up Oklahoma (DUO) Bucks to buy fruits and vegetables and don’t spend the entire amount, you will either 1) receive a new DUO Bucks voucher with the leftover amount rounded to the nearest dollar, or 2) the remaining amount will be left on your loyalty card. DUO Bucks expire 60 days after issuance. Check store for details.

Who do I go to with questions about Double Up Oklahoma (DUO) Bucks?

If you have questions before shopping, SNAP customers can ask store staff, who can help explain how the program works. For more information, email doubleupok@hungerfreeok.org.